Do you enjoy helping people resolve financial problems? Do you have patience and excellent communication skills? Do you have dynamic work ethic and determination to succeed? If you answered yes to these questions then we are looking for you! Nationwide Credit Corporation is seeking full time bill collectors for its growing call center.
Excellent work ethics
Excellent verbal communication skills
Strong negotiation skills
Making outbound calls assisting consumers with resolving their past due accounts.
Accepting inbound calls assisting consumers with resolving their accounts.
Complying with all federal and state laws and regulations pertaining to the third party collection industry.
1 year or more of collections experience
1 year or more of call center experience
Bilingual ability is a plus.
Success with our company requires a desire to learn, comprehensive computer skills, and dedication to working.We are looking for candidates with a strong employment track record that love to work and have demonstrable intelligence. Excellent earnings opportunities for those individuals who have a desire and motivation to succeed in their career.
Nationwide Credit Corporation is a successful collection agency in Alexandria, VA. We are currently looking for a new addition to the Quality Assurance team. Do you strive to do the right thing and have a strong sense of ethics and fairness? If you are dependable and enjoy working in a fast-paced, multi-tasked environment then we may be looking for you!
Monitor call center agents in English and Spanish for quality assurance and legal compliance
Use judgment in applying established policies and procedures
Locate and define improvement opportunities using a speech analytics system
Monitor areas of opportunity for improvement and recommend/develop preventive and remedial actions
Prepare reports to communicate outcomes of quality activities
Ensure ongoing compliance with quality and industry regulatory requirements
Meet monitoring and reporting deadlines on a consistent basis
Draft and update SOPs for management review
1 year quality assurance experience required
Must be fluent in Spanish
Must be dependable and able to work as part of a small team
Must be a problem solver and able to use best practices and sound judgment in decision making
Excellent verbal and written communication skills and active listening skills required
Experience in and comfort with using MS office, especially Outlook and Excel, required
Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy a must
Ability to work independently and demonstrate initiative required
Must be able to prioritize and execute tasks in a high-pressure environment
Must be available to work from 8 a.m. – 5 p.m. Monday through Friday
Knowledge and experience in third party collections a plus
How many years of collections experience do you have?
How many years of call center experience do you have?
Have you ever worked in quality assurance?
Do you have experience working in data analytics?
Do you have a reliable means of transportation to and from employer’s office location?
On a scale of 0-5, what is your proficiency in Spanish?
Job Type: Full-time
Salary: $16.00 /hour
Position Purpose: Director of Collections and Recovery is an experienced management team member who has generated significant impact through the strategic and tactical direction of the call center environment. This position will direct and develop collection managers and collectors in call center (customer care, order management, performance measurements). This position will report directly to the Chief Operations Officer and will serve as a member of the management team.
•Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations
•Develop and direct the management of the company’s production that will contribute to the company’s bottom line
•Implement improved processes and management methods to generate higher ROI and workflow optimization
•Develop and direct the management of the customer call center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenues
•Interact regularly with department head team to ensure that company’s operational priorities are aligned with total company direction
•Continually investigate and introduce process improvement measures and present suggestions to COO for consideration
•Participate in vendor negotiations to ensure product relevance and cost-efficiency
Success Factors / Performance Expectations:
•Diversity and Inclusion
•Excellent communication skills. Ability to communicate with all levels of employees
•Exceptional organizational and leadership abilities
•Aptitude in decision-making and problem solving
•Active listening is required
•Understanding business functions such as HR, IT, Client Service, Finance marketing etc.
•Demonstrable competency in strategic planning and business development
•Working knowledge of specific laws and regulations affiliated with the third-party collection industry