Dialer Collector

Job description

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Dialer Collector

Nationwide Credit Corporation is a successful collection agency located in Alexandria VA. We are currently looking for a Collector as a new addition to our Collections team. Do you enjoy working in a fast-paced, multi-tasked environment? If you are a problem solver, self-motivated and a quick thinker, then you may be who we are looking for! We are looking for an individual who is responsible for resolving outbound calls for the organization.

Specific Duties:

  • Placing outbound calls to assist consumers in resolving their past due accounts
  • Taking inbound calls to assist consumers in resolving their past due accounts
  • Notating the account housing database accurately with each correspondent
  • Handling the account according to account standards as outlined in training documents/manuals
  • Maintaining efficient utilization balance between on phone/wrap up/wait and talk time
  • Meeting production goals
  • Displaying accurate client knowledge
  • Maintaining acceptable Compliance reports monthly
  • Respond effectively and quickly to account and department needs and issues
  • Complying with Federal and state laws as well as company policies during daily activities
  • Other duties as assigned

Qualifications:

  • High School Diploma or GED
  • Excellent communication skills. Ability to communicate with all levels of employees and management
  • Ability to multi- task in a fast- paced environment
  • Detail orientation
  • A strong sense of teamwork and cooperation with management, and coworkers
  • Ability to plan, prioritize and organize efficiently and effectively
  • Outstanding customer service and communication skills
  • Self-motivation and sound judgment
  • Strong negotiation skills and able to work independently
  • Active listening is required

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Colector De Fracturas

Job description

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Colector De Fracturas

Le gusta ayudar a la gente a resolver problemas financieros? Tiene paciencia y excelentes habilidades de comunicacion? Tiene etica de trabajo dinamica y determinacion para tener exito? Si respondio si a estas preguntas, entonces lo estamos buscando! Nationwide Credit Corporation esta buscando cobradores de facturas a tiempo completo para el centro de llamadas. El solicitante de este puesto debe ser fluido en espanol y en ingles.

Deberes de trabajo

  • Hacer llamadas ayudando a los consumidores a resolver sus cuentas atrasadas.
  • Contestar llamadas de los consumidores y ayudar a resolver sus cuentas atrasadas.
  • Cumplir con todas las leyes y regulaciones federales y estatales relacionadas con la industria de recoleccion de terceros.

Requisitos:

  • Confiabilidad
  • Excelente etica de trabajo
  • Asistencia ejemplar
  • Excelentes habilidades de comunicacion verbal
  • Orientacion de detalles
  • Aprender rapido
  • Fuertes habilidades de negociacion
  • 1 año o mas de experiencia en colecciones
  • 1 año o mas de experiencia en una central de llamadas
  • Se require un equivalente de secondaria ó GED
  • Debe de hablar Español con fluidez

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